DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
Remote Area Services
Remote Area Delivery
A surcharge is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.Check for Remote LocationsExternal Link / New Window
Remote Area Pickup
A surcharge is applied per shipment when the pickup location is remote and the transport charges are being billed to the account holder at destination or in a third country. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served.Check for Remote LocationsExternal Link / New Window
DHL Express is certified in certain classes of Dangerous Goods in accordance with IATA and ADR regulations. The handling and transportation of Dangerous Goods is not possible between all origins and destinations.
A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities that are in Excepted Quantities (EQ) in compliance with IATA Dangerous Goods Regulations. These shipments contain very small amounts of slightly dangerous products and the gross weight of such shipments cannot exceed 1 kg per piece and are accepted from approved Shippers only.Read more about Dangerous Goods
A surcharge is applied per shipment when the ground handling and transportation of shipments involves substances and commodities that are in Limited Quantities (LQ) in compliance with ADR regulations and which are restricted from air transportation. Such dangerous goods are restricted to no more than 30kg per piece and are accepted from approved Shippers only.Read more about Dangerous Goods
Full Dangerous Goods
A surcharge is applied per shipment when the handling and transportation of shipments involves substances and commodities classified as fully regulated in accordance with the IATA Dangerous Goods Regulations. Such dangerous goods are accepted from approved Shippers only.Read more about Dangerous Goods
Dry Ice UN1845
A surcharge is applied per shipment when the handling and transportation of shipments involves Dry Ice UN1845 used as a freezing agent for non-dangerous goods such as diagnostic specimens. Such contents are accepted from approved Shippers only.Read more about Dangerous Goods
A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 966, 967, 969 and 970, Section II. DHL Express will not accept any shipment containing lithium batteries that are known or suspected of being defective or damaged.Read more about Lithium Batteries
A fixed surcharge is applied to every piece, including a pallet, that exceeds the scale weight of 70kg or with a single dimension in excess of 120cm. Shipment pieces, skids or pallets with an actual weight above 300kg or that exceed 300cm in length, width or height are not accepted. DHL reserves the right to assess additional surcharges.
This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. This surcharge applies to domestic and international shipments.
This fixed surcharge applies for each shipment consigned with non-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges. Will not be applied when ordering some of additional services.
A surcharge is applied when shipping to a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected: Afghanistan, Iraq, Libya, Mali, Niger, South Sudan, Syria and Yemen.
A surcharge applies when shipping to a destination country that is subject to trade restrictions imposed by the UN Security Council. Countries in scope: Central African Republic, Democratic Republic of Congo, Eritrea, Iran, Iraq, North Korea, Libya, Somalia, Sudan, Syria, and Yemen.
The following surcharges are payable on international shipments:
|Remote Area Delivery||22.00 RUB for each kg, min 1,500.00 RUB per shipment|
|Remote Area Pickup||22.00 RUB for each kg, min 1,500.00 RUB per shipment|
|Dangerous Goods in Excepted Quantities||On request|
|Dangerous Goods in Limited Quantities||On request|
|Full Dangerous Goods||On request|
|Dry Ice (UN1845)||On request|
|Lithium Batteries Section II (PI966, PI969)||840.00 RUB|
|Lithium Batteries Section II (PI967, PI970)||No charge|
|Lithium Batteries Section I, II (PI965)||Prohibited via DHL|
|Oversize Piece||5,840.00 RUB|
|Non-Stackable Pallet||11,000.00 RUB|
|Address Correction||730.00 RUB|
|Data Entry||220.00 RUB|
|Elevated Risk||1,500.00 RUB|
|Restricted Destination||2,200.00 RUB|
The following surcharges are payable on domestic shipments, when different to those above:
|Remote Area Delivery||13.00 RUB for each kg, min 300.00 RUB per shipment|
|Oversize Piece||2,200.00 RUB|
|Non-Stackable Pallet||5,500.00 RUB|
|Address Correction||370.00 RUB|
Valid from January 1, 2019
Rates are started in roubles exclusive of VAT and fuel surcharge.
Should you have any questions on surcharges please Contact Us.