Customs clearance services - DHL Express

Customs Clearance Services

Customs Clearance Services

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our online tool ( we provide essential customs information to help you prepare your shipments.

In accordance with Eurasian Economic Union legislation a brokerage agreement is to be signed between a cnee/a cnor importer/exporter (a represented entity) and DHL Express (a customs representative). A customer may choose a customs representative or declare the goods by himself.

Brokerage service is to be paid based on tariffs which are an integral part of a brokerage agreement.

Bonded Storage

In case customs clearance takes longer than three days from the shipment arrival date due to circumstances beyond control of DHL Express (including but not limited to inaccurate or missing paperwork, lack of decision by the customs authorities) a charge will be made for bonded storage. Charges take effect three days after the shipment arrival date or broker’s notification, whichever is later, and shall be paid by the importer.

Bonded Transit

All individual transits are to be agreed with DHL RU and a customer (requestor) in advance.

Export Declaration

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Formal Clearance

Applied in selected countries, when goods with an aggregated declaration value or weight exceeding the limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.

Multiline Entry

For shipments containing different commodities, a multiline entry charge is applied for every additional line item. All commodities require identification and must be classified under unique harmonized code tariff numbers. The charge applies to the duty and taxes payer.

Personal Effects

Currently, DHL Express in Russia does not accept shipments to private individuals.

Clearance Data Modification

DHL may add or modify data declared to customs authorities for clearance purposes such as declared values, classification of the goods, and importer details, based on documentary evidence gathered from or confirmed by the importer or exporter and only upon request by customs authorities or at the request of the importer/exporter. This service is available if mutually agreed by the Parties only.



Invoice sample

For more information about Customs Clearance please contact customer center: +7 (495) 961-10-67

Additional charges for Customs Services

Customs Service How We Charge Additional Charge
Bonded Storage Per shipment, starting the 4th working day
470 RUB per shipment and 7,5 RUB per kg per day, starting the 4th working day
Bonded Transit Per declaration
11 650 RUB per declaration (individually agreed)
Document Translation Per invoice
Minimum 4 550 RUB (up to 10 items), 700 RUB for every 5 more
Export Declaration Per shipment
As per brokerage tariffs
Formal Clearance Per shipment
7 450 RUB - 17 800 RUB
Multiline Entry Per additional declaration sheet
Minimum 2 550.00 RUB per additional declaration sheet
Clearance Data Modification Per declaration
2 650.00 RUB
Change of Billing 
Per shipment 1 900.00 RUB

Valid from January 1, 2023

Rates are started in rubles exclusive of VAT

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