Optional services and charges.

DHL offers a wide range of Optional Services - from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide.

Please note that not all Optional Services are available with every shipment or in every country.

Shipment Insurance

In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Overview

Shipment Insurance can be arranged for express parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.

DHL’s Shipment Insurance meets the general requirements for loss and damage to goods in transit. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.

Limitations and exclusions

Shipment Insurance covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:

• delay;
• ordinary leakage;
• loss in weight or volume, or wear and tear of the shipment;
• loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
• loss, damage or expense caused by inherent vice or nature of the shipment;
• loss, damage or expense attributable to the willful misconduct by the customer or its agents;
• loss, damage or expense caused by delay;
• loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.

Basis of loss settlement

• Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
• In the event of total loss of your shipment, with Shipment Insurance, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.
• When more than one shipment that is covered is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 150 million RUB.

Restrictions and Exclusions for Shipment Insurance

Excluded Countries

The Shipment Insurance program is not available for imports, exports, domestic transits or storage for the following countries: Afghanistan, Cuba, Iran, Iraq, Libya, LPR and DPR, Kherson region and Zaporozhye region, Nagorno-Karabakh, North Korea, Somalia, Sudan / Northern Sudan, Syria, Ukraine, Venezuela, Israel and Sector Gaza. Including countries and territories of military conflicts/actions, zones of civil war or controlled by armed non-state groups, zones of catastrophic/environmental disasters and epidemic zones.

In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.

How to make a claim

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.

Extended Liability

DHL Express always takes the greatest of care with your documents. Unfortunately, accidents can sometimes happen and extended liability will provide you with additional peace of mind and financial protection.

Overview

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss.

Easy to Use: in the event of full or partial loss to a DHL Express document shipment, fixed compensation will be paid regardless of the replacement cost of the document – no need to estimate or declare the value of documents.

Easy Access: Extended Liability can be booked when shipping documents via DHL’s shipping solutions and Customer Service.

Limitations and exclusions

Extended Liability can be only arranged for shipments containing documents.

How to make a claim

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.

GOGREEN SERVICES

GOGREEN Carbon Estimate

This reporting service offers a single high level overview of the carbon emissions for a company shipping with DHL Express during the previous 3 month period. Reports are derived by applying generic carbon emission factors against the actual shipping services used between all origins and destinations.

GOGREEN Carbon Footprint

This reporting service offers a detailed calculation of the actual carbon emissions for a company shipping with DHL Express during a previous time period. Quarterly and annual reports are based on the actual shipping services used, and by applying an advanced calculation methodology to specific carbon data, footprint reports can be provided by trade lane; by destination; by period of time; or by account number.

GoGreen Plus

Upon customer agreement, DHL will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). The service is automatically billed to eligible shipments at a pre-defined charge per kg.

The process is audited annually by SGS (Société Générale de Surveillance) to ensure compliance to regulations and standards.

* All rates are started in roubles exclusive of VAT.

Tariff is calculated for each full and non-full kilogram. Each non-full kilogram is rounded up with increment of 0.5 kg.
For account customers an additional tariff and service provision are agreed individually.

Preparation & Packaging

Shipment Preparation

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated international business addresses.

Packaging

DHL Express offers its customers DHL-branded packaging items:

• flyers
• envelopes
• small boxes for sending printed materials and light goods
• larger boxes for sending heavier goods
• triangular tubes for sending posters
• bottle boxes for sending liquids

In certain markets, DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo Packaging for sending diagnostic specimens or boxes specifically designed for high value contents requiring sturdy protection such as smartphones, tablets or laptops. Please ask your Sales Executive for more details.

Pickup and Delivery Options

Saturday Pickup

In countries where Saturday is not a normal working day, DHL can arrange a pickup of shipments and documents. The service is available at selected postal locations only.

Saturday Delivery

We offer Saturday delivery services to key cities in more than 70 countries.

Verbal Notification

When you need documented proof that your shipment has been delivered, DHL can provide a copy of the receiver’s signature or delivery confirmation on DHL Express letterhead and send it to you.

Adult signature

At Customer’s request, DHL will obtain a delivery signature from an adult at the stipulated delivery address. If, for local legislative reasons, proof of the receivers age needs to be verified, DHL may need to request presentation of a valid government-issued personal identification document.

Dedicated Pickup

If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you.

Hold for Collection

On shipper request, a shipment is held at the default DHL delivery facility at destination for consignee collection, rather than attempt a delivery at the receiver’s address. The service is booked through Customer Service or supporting shipping tools. The destination will notify the receiver when and at which facility the shipment is ready to collect. A consignee cell phone number is mandatory.

Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Residential Address

Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option via On Demand Delivery.

Payment and Billing Options

DHL Express offers its customers flexible payment and billing options for transport charges, duties and taxes. This flexibility gives the freedom to invoice the Shipper, Receiver or a third party Importer.

• Payment upon shipping
You can pay in cash or by card to the courier, online in the "Calculator" section when creating an AWB and at the DHL service point. This type of payment is convenient if you do not have a DHL customer account. Please note that the option to pay in cash, by card to the courier or at the service point does not work in territories served by DHL contractors. Payment methods for different localities may differ; you can obtain exact information from the customer service department.


• Electronic Billing
  You can receive digitally signed invoices and acceptance certificates in electronic form using Diadoc system. To start working with the electronic document management operator SKB Kontur please visit the website https://www.diadoc.ru/ or ask your operator about roaming possibility. Electronic documents exchange would be possible after signing a special agreement with DHL Express.

Duty Tax Paid

DHL can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever duties, taxes or other regulatory fees occur, and shipper has requested that those are to be billed outside of the destination country. The service is available in a limited number of countries; please contact customer service department or your sales representative for more information.

Additional charges for Optional Services for international shipments.

Optional Service	How We Charge	Additional Charge
Shipment Insurance	By shipment value	Min 1 000 RUB or 1% of stated shipment value if higher
Extended Liability	Per shipment	480 RUB
Shipment Preparation	Per shipment	640 RUB
Saturday Pickup	Per shipment	2 880 RUB
Saturday Delivery	Per shipment	3 840 RUB
Dedicated Pickup	Per shipment, per kg	45 RUB for each full and non-full kg, minimum 2 880 RUB per shipment
Verbal Notification	Per shipment	480 RUB
Duty Tax Paid	Per shipment	2% of customs fees, but not less than 1 550 RUB
Adult Signature	Per shipment	500 RUB
Residential Address	Per shipment	500 RUB
Direct Signature	Per shipment	500 RUB
GoGreen	Per kg	Tariff is calculated for each full and non-full kilogram and depends on the countries of origin and destination. More information in the table above.

Valid from January 1, 2025

Optional Services and Surcharges are in addition to applicable transportation charges. They will be billed in accordance with the published rates current at the time the shipment booking is made.

Rates are started in rubles exclusive of VAT and fuel surcharge.

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