Customs clearance services - DHL Express

Customs Clearance Services

DHL Express is the international specialist in shipping, with extensive knowledge and experience of dealing with customs topics worldwide. For your peace of mind, we provide a wide range of customs support for standard as well as non-routine customs-clearance processes. By making sure that clearance is a smooth and efficient process, we ensure your shipments arrive as quickly as possible, and leave you free to focus on your core business. With our online tool ( we provide essential customs information to help you prepare your shipments.

In accordance with Customs Union legislation a brokerage agreement is to be signed between a cnee/a cnor importer/exporter (a represented entity) and DHL Express (a customs representative). A customer may choose a customs representative or declare the goods by himself.

Brokerage service is to be paid based on tariffs which are an integral part of a brokerage agreement.

Bonded Storage

In case customs clearance takes longer than three days from the shipment arrival date due to circumstances beyond control of DHL Express (including but not limited to inaccurate or missing paperwork, lack of decision by the customs authorities) a charge will be made for bonded storage. Charges take effect three days after the shipment arrival date or broker’s notification, whichever is later, and shall be paid by the importer.

Bonded Transit

All individual transits are to be agreed with DHL RU and a customer (requestor) in advance.

Broker Notification

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Export Declaration

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Formal Clearance

Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination Customs Authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.

Multiline Entry

For shipments containing different commodities, a multiline entry charge is applied for every additional line item. All commodities require identification and must be classified under unique harmonized code tariff numbers. The charge applies to the duty and taxes payer.

Other Government Agency

At importers request, DHL may arrange some types of paperwork for control procedures required by a regulatory authority, to facilitate the clearance of a shipment into a country or Customs Union. The agency charges will subsequently be invoiced to the importer.

Personal Effects

Currently, DHL Express in Russia does not accept shipments to private individuals.

Clearance Data Modification

DHL may add or modify data declared to customs authorities for clearance purposes such as declared values, classification of the goods, and importer details, based on documentary evidence gathered from or confirmed by the importer or exporter and only upon request by customs authorities or at the request of the importer/exporter. This service is available if mutually agreed by the Parties only.

Release to Broker

At shipper or importer request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.

Temporary Import or Export

DHL is performing customs clearance under both temporary import and export and other procedures provided with local legislation and if respective paperwork is available by a customer.

Invoice Sample


For more information about Customs Clearance please contact customer center: +7 (495) 961-10-67

Additional charges for Customs Services

Customs Service How We Charge Additional Charge
Bonded Storage Per shipment, starting the 4th working day
390.00 RUB per shipment and 6.50 RUB per kg per day, starting the 4th working day
Bonded Transit Per declaration
9 650.00 RUB per declaration (individually agreed)
Broker Notification Per shipment
Minimum 3 200.00 RUB
Clearance Authorization Per shipment
As per brokerage tariffs
Document Translation Per invoice
Minimum 3 750.00 RUB (up to 10 items), 570.00 RUB for every 5 more
Export Declaration Per shipment
As per brokerage tariffs
Formal Clearance Per shipment
2 650.00 RUB - 14 700.00 RUB
Multiline Entry Per additional declaration sheet
Minimum 2 100.00 RUB per additional declaration sheet
Clearance Data Modification Per declaration
2 200.00 RUB
Temporary Imports/Exports Per declaration
Minimum 18 000.00 RUB

Valid from January 1, 2021

Rates are started in rubles exclusive of VAT and fuel surcharge.

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