Fraud Awareness

As the leader in international shipping, the DHL brand is known around the world. DHL doesn’t offer services of originating credits or loans. DHL takes protecting our customers and their sensitive information seriously. We encourage you to be aware of potential fraudulent behavior by malicious parties using the DHL brand.

DHL Brand Use Spam and Viruses Websites Report Fraud

Fraudulent Use of the DHL Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.

Please do not open the attachment. This email and attachment does not originate from DHL.

Please note that a shipment might be sent as a parcel or as EMS shipment; we recommend to check a track number on relevant web-sites.

The DHL name has been used in a series of fraudulent email scams, commonly referred to as “Phishing.” One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL – their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.

You have received an email without a tracking number and you are not doing business with DHL
The email has an attachment and you are not aware that you are doing business with DHL
The email instructs you to open an attachment for the tracking number

The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the “Tracking Number” box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.

Track Now

Please note that a shipment might be sent as a parcel or as EMS shipment; we recommend to check a track number on relevant web-sites.

If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.

Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.