Our response to Covid-19Against the backdrop of the global Covid-19 outbreak, Deutsche Post DHL Group business operations are being continuously adapted to mitigate potential impacts. As a globally operating company, epidemic and pandemic risk scenarios are an integral part of the Group's continuous risk planning. The Group follows a holistic management process that enables our business units to ensure the best possible operations for our customers even in an emergency.
The safety of our employees and customers is paramount. In order to closely monitor and manage the Coronavirus outbreak, a Deutsche Post DHL Group Coronavirus task force has been established, led by the Group’s CEO. The Group’s task force also coordinates with international organizations (such as the WHO, CDC, ECDC and Robert Koch Institute) and provides the necessary information to all employees and relevant operations.
The Group’s task force
- meets daily and updates top management on the evolution of the situation
- ensures our organizations in all countries we operate in follow official authorities protocols, both international organizations and local country health authority advisories (whichever sets the strictest rule)
- discusses and approves measures as the situation unfolds
We regularly update our employees via internal media, as well as via our local management teams. We publish updated information as it becomes available to reduce exposure to and transmission of the Coronavirus.
As a globally operating company with approximately 550,000 employees in over 220 countries and territories worldwide, we ensure our country organizations operate in accordance with the protocols of official authorities, both international organizations and local country health authority advisories, whichever sets the strictest rules.
Our “Safety First” principles with the following specific recommendations have been communicated:
Health Etiquette Recommendations
- Keep at least 1,5 m away from each other
- Avoid physical contact (i.e., handshaking, hugging)
- Consider if face-to-face meetings can be replaced by a teleconference or online event
- Wash your hands frequently and thoroughly with soap & water (>20s.)
- Cover your mouth when coughing or sneezing (tissue or your flexed elbow)
- Avoid touching your face (eyes, nose or mouth) with unwashed hands
- Avoid close contact with people who are sick, sneezing or coughing
- Stay at home when you are sick, and when recommended by authorities
- Clean and disinfect surfaces and objects people frequently touch
The Group's task force coordinates the implementation of accurate and tailor-made Business Continuity Planning to local conditions, and immediate response and monitoring.
Each of Deutsche Post DHL Group’s divisions manages its operations to ensure, to the extent possible, an undisrupted service to our customers. All our divisions are mobilizing Business Continuity Plans, including pandemic operating plans, and implementing preventive actions as appropriate.
Operational updates in specific countries will be communicated on a country-by-country basis and by the respective business unit.
In case you need further specific detail about the actual operational status in your country or for a specific DHL business unit, please contact your account manager or customer service representative.
For more information, we recommend to visit WHO’s Q&A on coronaviruses (Covid-19), the CDC’s FAQ and the Robert Koch Institute’s Q&A (German only) on the issue.
Please visit our special website for updates.
Dear customers! Kindly note that as the situation is dynamic, the working hours of our own and partner service points are subject to change without notice. For more information about relevant schedule please contact our customer service department or follow the link.